19-02-2026

Privacy Notice

RealTopLex respects your privacy and handles personal data responsibly when providing realtor legal consulting services. This Privacy Notice explains what information we collect, why we collect it, how we use and share it, and the choices available to you. It applies to visitors and clients who interact with our website RealTopLex.pro, our consultation intake process, and our legal service delivery in Malaysia. We focus on limiting data collection to what is necessary for servicing transactions, offering legal advice, and meeting regulatory obligations. If you have questions or need to exercise your privacy rights, contact our privacy team using the details below.

RealTopLex (Business ID 475473923958), Jalan Padang Tembak, Kuala Kubu Bharu, 44000 Kuala Kubu Baru, Selangor, Malaysia Jalan Padang Tembak, Kuala Kubu Bharu, 44000 Kuala Kubu Baru, Selangor, Malaysia [email protected]

Key Definitions

This section clarifies terms used throughout the Privacy Notice to help you understand how we refer to data, users, the service, and processing activities performed by RealTopLex.

Personal data means any information relating to an identified or identifiable individual, such as name, contact details, identity documents, business information, and property-related records provided to RealTopLex in the course of legal consulting.

Processing covers any action performed on personal data, including collection, storage, organization, use, disclosure, transfer, and deletion necessary to provide realtor legal services and comply with legal obligations.

User refers to any visitor, prospective client, client, or third party whose personal data is processed by RealTopLex in the provision of legal consulting and related services.

Service means the realtor legal consulting, contract review, due diligence, title checks, transaction support, and related advisory services offered by RealTopLex through RealTopLex.pro and direct client engagement.

Cookies are small text files stored on your device when you visit our website to enable basic functionality, remember preferences, and provide analytics about site usage. We use cookies only as described in this policy.

What Data We Collect

We collect information that is necessary to provide legal consulting and to operate our website. Data may come directly from you, be generated automatically, or be received from third parties with your consent or under legal bases described below.

Data You Provide Directly

When you contact RealTopLex, sign up for services, or submit documents for legal review, we collect the following categories of personal data to assess your matter and perform consulting tasks:

Identification and contact details: full name, email address, phone number, and postal address.
Property and transaction information: property address, ownership details, sale or lease terms, contract drafts, and related documents.
Identity and verification documents: copies of identity cards, passports, company registration documents, and proof of ownership where required for legal due diligence.
Communication content: messages, emails, consultation notes, and instructions you provide to our legal team.
Business and payment information: billing details necessary to process invoices and fees, provided via secure third-party payment processors.
Case-specific documentation: contracts, title documents, tax records, permits, and other documents necessary for legal analysis and transaction support.

Data Collected Automatically

When you use RealTopLex.pro or engage with our online services, we automatically collect certain technical and usage information to operate and improve our services securely and efficiently.

Device and browser information: device type, operating system, browser version, and screen resolution.
Usage data: pages visited, time spent on pages, clicks, and navigation paths on RealTopLex.pro.
Log data: IP address, access times, referrer URL, and server logs used for debugging and security monitoring.
Cookies and similar technologies: identifiers stored on your device to remember preferences and session information.
Location data: coarse location derived from IP address or device settings where relevant and permitted.
Analytics identifiers: anonymized or pseudonymized identifiers used by analytics tools to understand site performance.

Data from Third Parties

We may obtain personal data from trusted third parties when it is relevant to your legal matter or necessary to provide services efficiently and lawfully.

Referrers and partners who introduce clients to RealTopLex and provide contact or case details with consent.
Government registries and public property records used for title searches, verification, and due diligence.
Service providers such as payment processors, identity verification services, cloud hosting providers, and analytics platforms that process data on our behalf.

How We Use Your Data

We process personal data for clear, specified purposes that enable us to deliver legal consulting services, maintain operations, and meet legal requirements. Processing is limited to what is relevant and proportionate for each purpose.

To provide and manage realtor legal consulting, including contract drafting, document review, title checks, and negotiation support.
To communicate with you about your case, appointments, billing, and updates relevant to the services requested.
To perform identity verification and anti-fraud checks required by regulatory or risk management processes.
To process payments and manage invoicing through secure, authorized payment processors.
To comply with legal obligations and respond to lawful requests from authorities, courts, or regulators.
To analyze service usage and performance, improve our website RealTopLex.pro, and enhance client experience based on aggregated insights.
To protect our systems, detect and prevent security incidents, and conduct necessary audits and internal reviews.
To carry out legitimate business activities such as record keeping, dispute resolution, and enforcement of contractual terms.

Legal Bases for Processing

Where applicable law requires, we rely on one or more lawful bases to process personal data. The specific basis depends on the purpose for which we process data.

Performance of a contract: processing necessary to provide the legal services you request or to perform contractual obligations.
Consent: where you have given clear permission for a specific purpose, such as receiving marketing communications.
Legal obligation: processing required to comply with Malaysian laws, regulatory requirements, or court orders.
Legitimate interests: processing for RealTopLex’s business operations, security, fraud prevention, and administration, balanced against your privacy interests.

Cookies and Tracking

RealTopLex.pro uses cookies and similar technologies to enable essential site features, remember preferences, and analyze usage. We only use cookies necessary for service function and user experience unless you consent to additional tracking.

Cookies we use include session cookies (temporary, to maintain your session), persistent cookies (to remember preferences), and third-party cookies used by analytics and embedded services. We do not use intrusive profiling cookies without consent.

Cookies fall into categories: strictly necessary, performance and analytics, and functional. Strictly necessary cookies support core site functions; analytics cookies help us improve site performance; functional cookies store user preferences.

You can manage cookie settings via your browser controls or the cookie banner on RealTopLex.pro. Disabling certain cookies may affect site functionality and your ability to use some services.

View our detailed cookie policy on RealTopLex.pro/cookie-policy

How We Share Data

RealTopLex shares personal data only as necessary to deliver services, comply with law, or support legitimate business operations. We limit sharing to trusted recipients and require appropriate safeguards.

Service providers and contractors who assist with hosting, payment processing, analytics, document management, and communication tools, acting under written agreements.
Legal and professional advisors who provide specialized services such as external counsel, auditors, or dispute resolution support.
Regulatory bodies, courts, or government agencies where required by law or to respond to legal requests.
Transaction counterparties: to the extent necessary in property transactions, we may share pertinent case information with buyers, sellers, estate agents, and their legal representatives.
Affiliates and business partners where joint service delivery requires data access, subject to confidentiality controls.
Third-party analytics and marketing providers if you opt in to communications or when analytics are used in aggregate, anonymized form.

International Data Transfers

Personal data collected by RealTopLex may be processed and stored in Malaysia and in countries where our service providers operate. When transfers outside Malaysia occur, we apply legal safeguards and limit cross-border transfers to jurisdictions that provide appropriate protections.

We use contractual safeguards, data processing agreements, and technical controls such as encryption. Transfers are limited to the minimum data necessary for the purpose and evaluated for adequate protection measures before proceeding.

Data Retention

We retain personal data only as long as necessary to fulfill the purposes described in this notice, to meet legal and regulatory obligations, and to resolve disputes. Retention periods vary by data type and legal requirements.

Account and client records are retained for the duration of the professional relationship and thereafter for a period required by Malaysian legal, tax, and regulatory retention rules, typically several years depending on the record type.

Communications and case notes are retained for as long as they are relevant to the provision of legal services and in accordance with professional recordkeeping obligations and our internal retention schedules.

System logs, access records, and backups are retained for operational, security, and incident contribute purposes for fixed, limited periods consistent with industry practices.

When personal data is no longer required, we securely delete or anonymize it, unless retention is necessary to satisfy legal duties or legitimate business needs.

Security Measures

RealTopLex implements administrative, technical, and physical measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. Security is reviewed regularly and adjusted based on evolving threats and business needs.

Access controls and role-based permissions to limit staff access to only the data required for their duties.
Data encryption in transit and at rest for sensitive information and secure handling of client documents.
Regular staff training, incident response planning, secure backups, and periodic security assessments.

Your Rights and Choices

Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, or object to processing of your personal data. You may also withdraw consent where processing is based on consent.

Access: request a copy of the personal data we hold about you and information about processing activities.
Correction: ask us to update inaccurate or incomplete personal data relevant to your case.
Deletion: request erasure of personal data when retention is no longer necessary and no overriding legal basis exists to retain it.
Restriction and objection: ask us to limit processing or object to processing based on legitimate interests or direct marketing.
Portability: where applicable, request a copy of certain personal data in a structured, commonly used format.
To exercise these rights or for questions about this Privacy Notice, contact our privacy team using the details below. We will respond within applicable legal timeframes and may request identity verification to protect your data.
Request portability of personal data in a structured, commonly used and machine-readable format where applicable.
Object to processing based on legitimate interests, direct marketing, or profiling that produces legal effects or similarly significant impacts.

How to Exercise Your Privacy Rights

You have several rights regarding the personal data we hold: access, correction, deletion, restriction, portability and objection. To start a request, contact RealTopLex through the details below. Provide a clear description of the data or action you request and any documents required to verify your identity. We will confirm receipt and outline next steps to process your request efficiently while safeguarding privacy and legal obligations.

[email protected]

We aim to acknowledge requests within five business days and complete routine requests within 30 calendar days. Complex requests or those requiring third-party coordination may take longer; in such cases we will notify you with an estimated timeframe.

Marketing Communications

RealTopLex may send informational updates, newsletters, and tailored property- and legal-service offers if you opt in. Messaging will focus on clear explanations of legal risks, transaction support, and relevant market notices tailored for property professionals and private clients in Malaysia. Opt-in preferences are recorded and respected across our systems to reduce unwanted contact.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in our messages or by contacting us directly. Unsubscribing will stop promotional communications but will not affect service messages related to any active engagements or transactions.

Children's Privacy

Our services are intended for adults and businesses. We do not knowingly collect personal data from children under 18. If we become aware that we have collected information from a minor without proper parental consent, we will take steps to delete that information promptly.

Links to Third-Party Sites

RealTopLex.pro may link to external sites and tools maintained by third parties. These links are provided for convenience and do not imply endorsement. We are not responsible for third-party privacy practices or content. Review the privacy policies of any website you visit from our pages before sharing personal data.

Changes to This Privacy Policy

We review our privacy practices periodically to reflect legal updates and business needs. Material changes to this policy will be posted on RealTopLex.pro with an updated effective date. For non-material clarifications, we may implement small changes without prior notice but will keep a clear record of revisions.

Contact Information

Privacy questions or requests: RealTopLex, Jalan Padang Tembak, Kuala Kubu Bharu, 44000 Kuala Kubu Baru, Selangor, Malaysia. Phone: +60120536228. Business ID: 475473923958. For privacy requests by email or secure form, visit RealTopLex.pro/contact and include the subject line 'Privacy Request'.

+60120536228